Terms and Conditions

Please read these terms carefully before you submit your order to us. These terms will tell you who we are, how we will provide our training to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

What these terms cover

These are the terms and conditions on which we supply training booked: through our online booking system, (at schoolsict.services/training/booking) by telephone or by email as set out under ‘How to contact us’.

Who we are

We are a local authority service within Brighton & Hove City Council, East Sussex County Council and Surrey County Council.

How to contact us

You may contact us by telephone on 01323 463133 or by emailing us at info@schoolsict.services.

How we may contact you

If we must contact you, we will do so by telephone or by writing to you at the email address provided to us at the time you made your booking.

Authorisation to commit your school to expenditure

Before booking on Schools ICT training and events or agreeing to consultancies you must ensure that you have the authorisation of your Head Teacher, Business/Finance manager or Bursar to spend credits or monies according to the price schedules advertised. If you are booking on behalf of someone else, please check that they are able to attend on the selected day/time.

Payment

You must purchase the training by paying the appropriate fee as set out on the website. Please contact the Business Support Team (who may be contacted at the details under ‘How to contact us’, at any time) for consultancy charges. Payment can be made in the following ways:

(a) BHCC/ESCC/SCC State maintained schools will pay via internal journal transfer; all other customers will need to provide payment details, including purchase order on booking and will be invoiced; or

(b) By using any credits assigned to your account at the time of booking.

How we will accept your booking for training courses or events

Upon submitting your booking, you will be given confirmation of our acceptance of your order by email.

A booking confirmation brings into existence a legally binding contract based on these terms between you and us. You acknowledge and agree that you have authority to bind the school on whose behalf you have purchased a place or places on an event.

These terms and any document expressly referred to in them, constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter. You acknowledge and agree that in entering into this contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms or any document expressly referred to in them. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation based on any statement in this contract.

How we will accept your booking for consultancies

In the first instance, please contact the Business Support Team (who may be contacted at the details under ‘How to contact us’, at any time) who will liaise with you to your requirements. Confirmation including charges will be sent to you via email accordingly.

You shall then be required to reply via email to confirm acceptance of the booking. This brings into existence a legally binding contract based on these terms between you and us. You acknowledge and agree that you have authority to bind the school on whose behalf you have purchased a consultancy.

These terms and any document expressly referred to in them, constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter. You acknowledge and agree that in entering into this contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms or any document expressly referred to in them. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation based on any statement in this contract.

Suitability of training, consultancies and events

It is your responsibility to check the suitability of sessions for the intended delegate(s) before booking. We do provide course outlines and information about the intended audience, along with any recommended prior learning or knowledge, and you are very welcome to discuss this with our Business Support Team, who may be contacted at the details under ‘How to contact us’, at any time.

Suitability of devices and learning environment for online learning; pre-session testing

Training/consultancy sessions shall be conducted via Microsoft Teams or onsite as agreed at time of booking.

You should assure yourself of the suitability of the learning environment from which you will access an online course or event. In order to focus on the learning content, you will need to access the session from a quiet location where you will not be disturbed. If it is not possible to do this within school then you should select an alternative location/room that is more suitable, by agreement with your manager.

In order for you to derive full benefit from the session, you will need to ensure that sound is enabled on the device you are going to be using, and preferably video capabilities. The person who will be delivering the session will send you a Microsoft Teams calendar invitation a week before it is scheduled to run. Prior to the session, they will then arrange a mutually convenient time for testing. You should take them up on the offer of testing your connections, sound/video and, for hands-on MIS training, logging into the remote training instance. The testing should be done in the same environment that you will be completing the training on. There will not be time on the day to resolve any connection or sound issues, so if testing is not completed and your learning is compromised, your school will still have to pay for your training or consultancy.

In addition, when booking, please ensure that you provide the correct email address – the one that you will be using to access the training.

Cancellations

Cancellations must be made 5 or more full working days (working days are Monday-Friday) before the course or consultancy session start date. Late cancellations and non-attendance will incur full costs. We will endeavour to accommodate substitutions if the original delegate is unable to attend and if the new delegate can complete pre-course or consultancy session tests in advance of attempting to join.

Schools ICT aim to give 5 working days’ notice if we have to cancel a training course because of insufficient bookings or in the case of the unexpected unavailability of trainer for a training/consultancy session; we will always provide an alternative where possible. You will not be charged for courses, consultancies or events that we are unable to provide, for whatever reason.

How to tell us about problems

If you have any questions or complaints about the booking process, training course or consultancy, please contact us using the details under ‘How to contact us’.

Summary of your legal rights

Whilst every effort is made to ensure that our training courses and events are relevant and topical they are not tailored or bespoke for individuals and therefore all warranties for fitness for purpose and all other express and implied warranties are excluded to the fullest extent lawfully permitted. Consultancies can be tailored or bespoke for individuals as required at time of booking.

Nothing in these terms limits or excludes our liability for:

(a) death or personal injury caused by our negligence

(b) fraud or fraudulent misrepresentation

Our liability to you shall be limited to the price you have paid for the event and, subject to the above ‘Summary of legal rights’, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the contract, for:

(a) any loss of profits, sales, business, or revenue

(b) loss or corruption of data, information or software

(c) loss of business opportunity

(d) loss of anticipated savings

(e) loss of goodwill

(f) any indirect or consequential loss

How we may use your personal information

We will only use your personal information as set out in our privacy statement. The individual local authorities’ privacy statements shall be available upon request.

Other important terms

If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Which laws apply to this contract and where you may bring legal proceedings:

(a) These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation of the contract between us (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

(b) We both irrevocably agree that the courts of England and Wales, as appropriate, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this contract or its subject matter or formation (including non-contractual disputes or claims).