Our Collaborative IT Support service provides full support for your school or academies administration systems, including user, remote and technical support for MIS (Arbor, Bromcom, SIMS or ScholarPack), any MIS server, and all office workstations.
Collaborative IT Support includes:
Installation of all SIMS and FMS updates are included (on request), as well as on-site visits (up to one per term) where we cannot resolve a major incident remotely.
The service is designed to work collaboratively with schools that already have their own Network Manager or technical support provider.
Curriculum support is not included, although preferential pay-as-you-use (PAYU) rates are available for schools that need additional support.
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Our Consultants provide a high level of infrastructure, network and server support and are on site to engage with the School Senior Leadership Team on planning and developing technical solutions that are tailored to meet your current and future needs