Premier is an all-inclusive service for your entire ICT development, installation, and support requirements. It offers strategic advice combined with unlimited MIS, hardware and software support for all users and all audited servers, computers, laptops, tablets, and peripherals in your establishment.
Premier includes regular service reviews and reporting to ensure that your ICT support is tailored and develops in accordance with your vision, development plan and budget, and therefore provides an effective enabling tool.
Premier Support includes:
- Service Desk – unlimited telephone, email, and remote support for all users and audited devices
- Local Support – unlimited on-site support visits by a dedicated lead
- MIS support – Arbor, Bromcom, ScholarPack, SIMS (licence not included)
- Installation of new hardware and licenced software
- Preventative maintenance; remote management and support of all audited servers, computers, laptops, tablets, and peripherals
- Microsoft 365 and Google Workspace for Education support
- Regular service review meetings and reports
- Consultation to help you develop your vision for ICT and plan strategically to get the best value from your investment
- 10 ICT credits redeemable against pay-as-you-use (PAYU) services such as consultancy or training
- Access to the Schools ICT hardware and software catalogues containing discounted quotes of evaluated hardware and software from suppliers
- Help liaising with suppliers or hardware support providers where we have an existing or contractual relationship
- We will help with other suppliers
Premier without MIS support is also available.
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Our Consultants provide a high level of infrastructure, network and server support and are on site to engage with the School Senior Leadership Team on planning and developing technical solutions that are tailored to meet your current and future needs.
Did you know we also offer Pay as You Use IT support?
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