TERMS & CONDITIONS
1. DEFINITIONS AND INTERPRETATION
means the terms and conditions set out in Additional Conditions 1 (Definitions and Interpretation) to 3 (Service Credits) (inclusive) of this Schedule 2a;
“Customer Site Closure”
means where a Customer site closes down entirely and the exclusions to this definition shall be determined by the Council;
(a) Any circumstance where the Service Threshold is reached; and / or
(b) the Service Provider repeatedly breaching any of the terms of this Contract in such a manner as to reasonably justify the opinion that its conduct is inconsistent with it having the intention or ability to give effect to the terms of this Contract;
means the sums attributable to a Service Failure;
means a failure by the Service Provider to provide the Services in accordance with any agreed key performance indicator;
means the level below which the quality of the Services or any part thereof becomes unacceptable to the Customer;
means the Service Level Agreement that sets the agreed service level for the Schools ICT South East Grid for Learning, as set out in the document called “Schools ICT South East Grid for Learning Managed Internet SLA” available on BEEM;
2.1.2 Where the Service Provider fails to remedy an SLA default specified in a Default Notice and the failure amounts to a Persistent Breach.
2.2.1 the Customer academising;
2.2.4 the Customer relocating to another site.